Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and professional details
• Information provided through contact forms and communications
• Account credentials and preferences

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

Business Data

For our AI-powered risk management services, we may process:

• Risk assessment data and analytics
• Satellite imagery and IoT sensor data
• Financial and operational data for risk modeling
• Insurance and compliance information

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our AI-powered risk management services
• Responding to your inquiries and providing customer support
• Developing and enhancing our AI models and analytics
• Communicating about our services, updates, and relevant industry information
• Ensuring security and preventing fraud
• Complying with legal obligations and regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Business Partners: With partners like The Hive SEA for co-creation and development purposes
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

5. International Data Transfers

As we operate across Malaysia, Singapore, and Switzerland, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Compliance with applicable data protection laws
• Implementation of standard contractual clauses
• Ensuring adequate levels of data protection

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@aser.ai.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Our use of cookies includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Performance cookies to improve our services

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: